Refund policy
Return and Refund Policy
Change-of-Mind Returns
Ordinary change-of-mind returns may be requested within 30 days of the documented delivery date.
Eligible items must be in their original condition and packaging, unused and unaltered, and accompanied by the original Certificate of Authenticity where applicable.
Customers are responsible for return-shipping costs for change-of-mind returns. Original shipping charges are non-refundable. We do not charge a restocking fee.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery. If an item arrives damaged, defective, or incorrect, contact us right away so we can evaluate the issue and resolve it. For approved returns caused by damage, defect, or seller error, RCE covers the return-shipping cost.
Return Authorization and How to Start
Return authorization is required before sending an item back.
Sign in with your email address and the six-digit verification code sent to you.
Select the order from your order history and submit a return request.
After the request is reviewed and approved, we will email return instructions.
Securely package the authorized item and return it in its original condition. If you cannot access your account or need help, contact support@rceglobalgoods.com.
International Orders and Refused Shipments
International returns to the United States resulting from refused or undeliverable packages are subject to non-refundable shipping costs. After the item is received and approved, any refund is limited to the eligible product value and excludes non-refundable shipping and handling charges.
Refund Processing
After an eligible returned item reaches RCE, allow 3–5 business days for inspection and processing of an approved refund. Approved refunds are issued to the original payment method.
After RCE issues the refund, your bank, card issuer, or payment provider may require additional time for the credit to appear.
Missing Items
If an item is missing from your delivery, contact support@rceglobalgoods.com promptly with your order details so we can review the issue.
Questions
For return or refund questions, contact support@rceglobalgoods.com.