Shipping policy

Shipping Policy

Order Processing Time

Orders are processed within 2–3 business days (excluding weekends and holidays) after order confirmation. Orders placed after 11:00 AM Pacific Time may require an additional business day for processing.

Once your order ships, you will receive a shipping confirmation email with tracking information.

Domestic Shipping (United States)

Free Standard Shipping

We offer FREE standard shipping on all orders shipped within the United States.

Alaska, Hawaii, and Puerto Rico

Orders shipped to Alaska, Hawaii, and Puerto Rico are sent via ground service and typically arrive within:

2–6 business days for transit
Plus 2–3 business days for order processing

Please note that deliveries to these locations may take additional time due to carrier limitations.

International Shipping

Shipping Methods

We ship internationally using DHL, UPS, and USPS International services.

Estimated delivery time: 20–50 business days
Delivery timelines may vary based on destination country, customs processing, and local carrier handling

Free Shipping

International orders are not eligible for free shipping promotions.

Customs, Duties, and Taxes

Non-UK Customers

RCE Global Solutions LLC is not responsible for any customs duties, import taxes, VAT, or other fees imposed by the destination country. These charges are assessed by local customs authorities and are the responsibility of the customer upon delivery.

Customs policies vary widely by country. We recommend contacting your local customs office for accurate information before placing an order.

United Kingdom Customers

In accordance with UK VAT regulations effective January 1, 2021:

For orders £135 GBP or less, a 20% UK VAT is collected at checkout
For orders above £135 GBP, VAT and import duties are not collected at checkout and will be payable by the customer upon delivery

Tracking Information

“Shipping Label Created” or “Shipment Information Sent” Status

If your tracking status shows “Shipping Label Created” or “Shipment Information Sent”, this means your order has been packed and prepared for shipment, but the carrier has not yet scanned it into their system.

Carrier scan delays can occur during peak periods or high-volume shipping days. Rest assured, your order has shipped and is on its way.

Shipping Restrictions & Important Notes

Shipping fees are calculated based on actual product weight, package dimensions, and delivery address
Expedited or express shipping is not available for:
- PO Boxes
- APO/FPO addresses
- Out-of-stock items
Express shipping charges are non-refundable once the order has shipped

Questions

If you have any questions about shipping, delivery timelines, or tracking, please contact us at:

support@rceglobalsolutions.com

We are happy to assist.